Socialhub.games operates as a social games platform and does not facilitate real gambling. Thus, users do not experience the possibility of gaining or losing actual money or valuable possessions.

Privacy Policy

Our business relies on the security of your information, which is why we have a privacy policy that clearly explains how we handle your personal data. This policy will outline what information we collect, why we collect and store it, and what options you have for controlling how it's shared. Additionally, we'll inform you of your legal rights regarding your sensitive information and provide contact information for protecting those rights.

"Personal Data" is a term we use under the GDPR's "Article 4." If you need to know how to opt-out of web analytics, please refer to the "Objection Right" section detailed below.

About Our Company

SocialHub.Games Social Casino is a social casino designed for amusement.

Who does our Privacy Policy apply to?

This Privacy Policy pertains to all individuals who are members of SocialHub.Games Social Casino Games, regardless of whether they access our services from a desktop or mobile device.

What personal information do we gather?

Certain personal sensitive information is mandatory to create an account on our website, which we collect as follows:

  • When building an account, we need your email address and password.
  • When building an account, we collect customization data, including your avatar and display name.
  • When building your account, we record your preferences, such as opting in for our newsletter subscription.
  • To identify you as a user, we collect personal identification data, such as your date of birth, address, and gender.
  • We collect information about your progress in the game, such as your quest status, in-game currency rate, and level.
  • We record your online behavior data, including clicks, gameplay, and logins.
  • Your payment details, specifically those used for purchasing in-game currency from our shop, are collected.
  • We gather location data, including language and country of origin details, for our records.
  • We gather affiliate information, including the blogs you visited and the ads you clicked on to find our website.

In the "What do we store your data for?" section, we clarify the legal basis and justification for processing this data.

Sensitivity of Data

Our platform does not deliberately collect any sensitive personal information, such as your political opinions, racial or ethnic origin, or health status. Additionally, we are unable to review all the messages you send via our platform. While we endeavor to protect the privacy of your communication, we are unable to distinguish sensitive personal messages from other types of messages you may send. Please note that no additional security measures are provided for such sensitive messages.

Data from kids

We have a zero-tolerance policy for collecting personal sensitive information from children. In order to play our games, you must be 19 years old or older.

What do we store your data for?

We comply with necessary data protection regulations when using personal information. We only process user data when legally permitted. If we need to process data to provide online services or for legal reasons, we obtain user consent. We also collect data for the safety of our legitimate interests, such as analyzing user behavior to enhance the efficiency and security of our online goods, registering new accounts for marketing and advertising purposes, and using third-party services for access and data collection.

To process personal data lawfully, we follow the GDPR's regulations and rely on legal grounds such as Article 6(1) (a) and Article 7 for obtaining consent, Article 6(1) (b) for contractual obligations and service provision, Article 6(1)(c) for legal obligations, and Article 6(1) (f) for protecting legitimate interests.

Enabling gameplay process

For our game platform to function, certain details are required. We ask you to register an account so that we can distinguish you from other users of our site and enable you to make noteworthy progress in your game level. When you log in, we check your login credentials against the data we have in our database and provide you with your game progress and configuration data.

Other players can see your in-game achievements, such as your avatar and display name. You can change your name and avatar at any time. We also use your language and country details to offer you a localized experience, with our in-game store displaying prices in your local currency.

Payments and invoices

When you buy in-game currency from our store, you will usually interact with a third-party payment processor. If the payment is successful, we will receive a digital invoice page with this information, which we will keep for legal compliance, dispute resolution, and platform optimization purposes. (see legal interest section; Article 6.1.f GDPR)

The invoices hold information about your purchases, payment methods, and the amount you paid. We will not retain any sensitive personal information unless you have permitted us to handle your payments.

Marketing services

 

(legal interest; Article 6.1.f GDPR)

We offer our players the option to subscribe to our newsletter so they can stay informed about the latest news and events. We also advertise other SocialHub.Games products that are operated and managed by SocialHub.Games Social Casino Games. You can easily unsubscribe from our newsletter or change your email preferences as desired.

Security and fraud prevention

 

(legal interest; Article 6.1.f GDPR)

As a means to improve the safety of our website and prevent fraud, we store information like your device specifications and IP address when you create an account and access our platform.

For legal investigation purposes and data protection purposes, we retain information about your device and IP address. Our network infrastructure uses this information to maintain website functionality and prevent access from malicious IP addresses.

We are unable to suggest a way to stop this processing as it would defeat its purpose, and there may be situations where opting-out is not feasible, such as deleting your IP address from our network devices.

We would appreciate it if you would not visit our website if you disagree with this process.

Website optimization and campaign

 

(Legal interest; Article 6.1.f GDPR)

We monitor your preferences and expectations to optimize our website and marketing tactics. This data is made anonymous and segregated from your account information. It is only available to staff members who need to use it, and it is presented only in aggregate form.

We utilize tracking pixels to transmit some personal sensitive data to third party trackers for the purpose of campaign optimization. You can find more information on these trackers and how to opt-out in the Web and App Analytics section.

Is the sharing of your personal information with SocialHub.Games  Social Casino required?

There are some data which we request from you:

Data required to perform our contractual duties and related services

The data that you obviously make available: personal authorization details (where it is applicable). Access management data, your preferences data (opt-in or opt-out option).
Data you provide by browsing our webpage: Data about progress on your game, Network data.

Data that we are legitimately required to store

Data you submit by purchasing: Personal payments data in our preferred games.

Data required for protection

Data you give by visiting our website: Network data, Device data We can not provide our services to you without these personal sensitive details.

Automatic decisions

Your personal information will not be used in any automated decision-making process that may have legal or other significant implications for you. The only automated decisions based on your personal information will be those that impact our game platform. For example, we may use your purchase information to offer you in-game discounts that are customized for you.

Data storage duration

We store data for legal purposes only as long as permitted by law (up to 10 years). We retain data for legal disputes for a maximum of thirty years, as allowed by law. The deletion of network data logs happens periodically, and the exact time frame varies depending on the configuration settings. If the logs are part of a backup snapshot or belong to a set that is sent to a central log repository, the time frame may differ, but it will not exceed two years.

Data storing and sharing

Your personal data within SocialHub.Games Social Casino

Your personal data is only used by SocialHub.Games Social Casino in accordance with our legitimate interests or legal and contractual obligations.

Consumer’s personal information outside of SocialHub.Games Social Casino

We only share your personal information where it is legally permissible, such as when required to make agreements with us (under Article 6.1.b GDPR) or for legitimate interests (under Article 6.1.f GDPR).

Your sensitive personal information may only be shared by us if you have allowed us to do so in an aggregate or anonymous form, or if you have consented with the providers to process your data with caution. We share data with providers in the following ways:

  • Distribution of content and hosting providers: Although they don't have direct access to our networks, content distribution and hosting services utilize our assets' IP addresses to communicate with them through their network infrastructure.
  • Payment processors: If you make a payment using a payment processor, we receive the invoice data information from the providers. Any payment information needed to make the payment on your behalf will only be provided by payment providers, not us.
  • Debt information: We can provide debt collectors with the necessary details to contact you on our behalf when you refuse to pay.
  • Email marketing services: In order to send you relevant emails, our email marketing service providers may collect your email address, display name, location data, and whether or not you have subscribed to our newsletter in the past.
  • Single providers of sign-on services: Our access to the game portals of our providers is only necessary if you use them to play our games or opt for one-click registration. Access to these portals allows you to register on our gaming platform. However, if you decide not to use them, providers usually provide a mechanism to revoke our access to your metadata and disconnect your single sign-on from our account website. Please consult the provider's instructions for more information.
  • Business intelligence: By analyzing our own tracking information, we make use of the services that are offered to us.
  • Game developers: Our casino games are serviced and maintained by external service providers who are given only a limited amount of information about you, such as your IP address, device information, display name, and current in-game cash balance, as they operate independently and can be easily integrated into our platform's plug-and-play infrastructure.
  • Crash report: Our mobile games have crash reporting capabilities, but we only collect unnamed data when a crash occurs. However, you can disable this feature in the application settings if you wish.
  • CoBrands, Affiliates and Performance Marketing: We include different types of trackers on our website to enable partners, companies, and campaigns to evaluate their effectiveness. Further details can be found in the Web and App Analytics section of this Privacy Policy.
  • Address verification: o make sure that the address provided by a user is correct, we use an address verification provider to validate it before sending out any physical rewards.
  • Geolocation: We obtain general geographic location data about IP addresses from geolocation providers, but we do not share any of the sensitive personal information we obtain with them.
  • Support ticket system: We outsource the implementation of our ticketing support system to an external vendor who will store all assistance tickets submitted through official channels.
  • Video streaming: To show you ads in specific situations, we use video streaming providers, who track your response to these videos.

Our service providers are either based in the EU, have been authorized under EU data protection laws, or have contractually committed to handling your information with great care. Additionally, we ensure that your sensitive data is anonymized or pseudonymized whenever possible using available technology.

The sensitive data is always kept confidential, and we do not disclose it to any external parties.

Your rights regarding users

SocialHub.Games is an organization based in the European Union and has expressed its complete support for the General Data Protection Regulation (GDPR) which confers inherent rights to protect your private data.

  • You have the right to lodge a complaint with a supervisory authority (Article 77 GDPR).
  • The General Data Protection Regulation allows you to ask for rectification of your personal data (Article 16 GDPR).
  • Under Article 18 GDPR, you have the right to request a limitation on how we process your personal data.
  • Article 15 and 20 of the GDPR allow you to access your personal data and request it to be delivered to you in a portable format.
  • If we are processing your personal data based on a legal interest, you can withdraw your consent under Article 7.3 and Article 21 GDPR.
  • It is your right, under Article 17 of the GDPR, to ask for your personal information to be removed.

To delete your personal data, you can access your account settings or reach out to us via email or support widget on our website ([email protected]). Please note that we may need to verify your identity if you contact us through a different method. Processing your request may take up to a month, and we will inform you of any delays.

Additional legislative information can be found in Articles 7.3, 15 - 21 and 77 of the GDPR.

Personal data correcting, accessing and erasing right

 

(Articles 15, 16, 17 and 20 GDPR)

You may ask SocialHub.Games at any time whether it is processing your personal data, the legal grounds for such processing, and how to obtain a copy of your personal information.

For more details, you can ask information about:

  • You are entitled to certain rights in relation to this data, including correcting it, limiting its processing, erasing it, withdrawing consent, and making a complaint to the supervisory authority.
  • The intention behind processing the personal sensitive data;
  • We collect different types of sensitive data, and you can request information on what specific types of data we process.
  • Those who have been given authorization to view the personal and confidential data.
  • The length of time your personal data will be stored can be requested.
  • The data processing details provided above are crucial for understanding the algorithms used in automated decision-making and profiling.

When you submit your request electronically, we will furnish you with the information in a standard electronic format. SocialHub.Games may request that you pay for administrative expenses if you submit numerous requests.

You can ask us to amend any erroneous sensitive personal information, as it is your right. Finally, you can request that we remove your private, sensitive data if there are no valid reasons for us to maintain it (such as legal obligations, freedom of expression, public interest, or if it is required as evidence in legal disputes) and if one of the following reasons applies:

  • The purposes for which your sensitive personal information was collected or processed have been fulfilled;
  • You desire to cancel the consent that formed the foundation for the processing, as no other validation exists.
  • Your sensitive personal information has been processed in an improper way.
  • There is a legal requirement for your sensitive personal information to be deleted.

We will delete any data we have shared with others and contact them to ensure that they also delete it. After we have deleted the data we made accessible to you, we will try to contact third-party providers who may have held your data to convey your request.

Right to limit the processing of personal data

 

(Article 18 GDPR)

When any of the following applies:

  • In case you doubt the accuracy of your personal data, you can challenge it and wait for it to be validated before proceeding.
  • In case you do not want your sensitive personal data to be deleted but still want to restrict its processing, you have the right to make such a request.
  • Your personal data is unnecessary except for legal rights establishment, defense, or exercise.

Right of personal data portability

 

(Article 20 GDPR)

You have the right to receive your personal data from BestSocial in a format that is structured, commonly used, and machine-readable. You can easily transfer games to a different controller. Moreover, you may ask BestSocial to transfer your sensitive personal data to other data controllers directly if it is technically possible.

Right of consent revoking

 

(Article 7.3 and 21 GDPR)

If we need to process your personal information for other reasons, we will seek your consent first. (check the section on sharing personal information with SocialHub.Games Social Casino)

If you have a registered account with us, you have the ability to adjust the settings related to your account at any time in order to withdraw your consent or delete your account. If you do not have a registered account, you may opt-out of other data collection through the Web and App Analytics portion.

Remember that revoking your agreement has no impact on the legality of pre-revocation processes.

The right to make a complaint with your supervisory authority

 

(Article 77 GDPR)

You have the option to file a complaint with the national authority responsible for protecting sensitive data in your country if you believe that we have not protected your sensitive data despite our best efforts.

Dissent against the processing of your data for direct marketing

When you open an account with us, you can choose to subscribe to our newsletter. If you want to stop receiving the newsletter, you can unsubscribe at any time by clicking on the "unsubscribe" buttons that are present in the footer of our emails or in your account settings.

Web and App Analytics

We utilize a variety of tracking services and store pseudonymized data on member activity on our site to improve our apps, website, resolve issues, and create the platform and ad programs (as per Article 6.1.f GDPR). To obtain behavioral data, these services employ device IDs (for mobile) or device cookies (for desktop), such as the percentage of users who visited our platform and had an account with us or the average time spent on our platform by users.

Registering with us involves exchanging data such as your referral source, device settings, user ID for our games, page history, and payment information.

Trackers use this information in one of three ways: to develop an estimated behavior profile of you that will enable them to offer better marketing targeting to service users; to allow us to pay users for their performance instead of impressions (performance marketing); or to allow sign-up instances to finance our campaigns.

Objection right

If you don't want your data to be anonymized, you can choose from the following opt-out options:

http://SocialHub.Games

For web,
 

for tracking to end-points regulated by us

For the opt-out procedure to be effective, your browser might need to permit specific cookies.

For mobile,

The tracking endpoints that we regulate can be viewed in the application settings. If you want to disable the feature used to report failures via Firebase Crashlytics, which is a Google offering, you can use the settings.

If you disable trackers on one website, it may not be sufficient as we use other trackers on other websites. This section is designed to provide you with a comprehensive overview of all the trackers we use and where you can opt out of them to effectively reject tracking services.

To opt-out of various tracking services, you can check http://youronlinechoices.eu. This website provides a unified and central approach for you to decline multiple tracking services. Furthermore, this website may help you find other service providers that we do not suggest using online.

To complete the opt-out process, cookies must be enabled in your browser, unless there are exceptions mentioned in our tracking partners' opt-out websites or our policies.

Adality

Adality is based in Germany and suggests an opt-out options on https://adality.de/privacy.html.

AdCell

AdCell is based in Germany, and offers opt-out options on https://www.adcell.de/datenschutz(German).

AppNexus

AppNexus is based in the US, committed to the Privacy Shield Framework, and offers an opt-out option on https://www.appnexus.com/en/company/platform-privacy-policy#choices.

AppsFlyer (for Mobile)

AppsFlyer is based in the US, and it is committed to the Privacy Shield Framework; it offers an opt-out option https://www.appsflyer.com/optout.

Crimtan

Crimtan is based in the UK. It offers an opt-out option at https://crimtan.com/cookie-opt-out/.

Bing

Bing is based in the US, who is executed by Microsoft, and it is committed to the Privacy Shield Framework, it offers opt-out options on https://account.microsoft.com/privacy/ad-settings/signedout.

Dynamic Yield

Dynamic Yield is based in the US, and it is committed to the Privacy Shield Framework, and it offers opt-out instructions at https://www.dynamicyield.com/privacy-policy/ (in part 'Accessing and Modifying Information and Communication Preferences').

Facebook Analytics

Facebook base location is in the US, and it is committed to the Privacy Shield Framework, and it offers opt-out options on https://www.facebook.com/help/568137493302217.

Google

Google is based in the US, and it is committed to the Privacy Shield Framework.

Google Ads (a/k/a Google Remarketing) and AdMob

Google offers AdMob and Google Ads opt-out options on https://adssettings.google.com/authenticated.

Google Analytics

Google offers instructions for opt-out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
When it is sent to Google Analytics, your IP address will be masked. For more information about that, see link https://www.google.com/analytics/terms/.

HasOffers

HasOffers is based in the US, where TUNE operates, and it is committed to the Privacy Shield Framework. It offers opt-out instructions on https://optoutmobile.com/.

Flashtalking

Flashtalking is based in the US, and it is committed to the standards imposed by the GDPR, it offers an opt-out instruction on http://www.flashtalking.com/privacypolicy/ (in part 'Opting out of Interest-Based Advertising').

InfoOnline

InfoOnline is based in Germany. It offers an opt-out on https://optout.ioam.de/optout.php (German).

ÖWA

ÖWA is based in Austria. It offers an opt-out on https://optout-at.iocnt.net/ (German).

Voluum

Voluum is based in Poland, which is being operated by Codewise, it offers an opt-out instruction on https://voluum.com/end-user-privacy-policy/ (in the sector “Opt-out”).

Outbrain

Outbrain is based both in the US and in the UK, has GDPR contract articles between their US and UK branches, and offers an opt-out option on https://www.outbrain.com/legal/privacy#advertising_behavioral_targeting.

Plista

Plista is based in Germany, and it offers an opt-out instruction on https://www.plista.com/about/opt-out/ (in the sector 'Set opt-out').

Simplaex

Simplaex is based in Germany; it suggests immediate opt-out options on https://tracker.simplaex.net/v1/opt-out.

Seznam.cz

Seznam.cz is based in the Czech Republic, and it offers opt-out options at http://www.imedia.cz/ (Czech).

The Trade Desk

The Trade Desk is based in the US, and it is committed to the Privacy Shield Framework it suggests you opt-out options at http://www.adsrvr.org/opt-out.html.

Taboola

Taboola is based in the US, and it is committed to the principles of the European Interactive Digital Advertising Alliance, it suggests an opt-out option at https://www.taboola.com/privacy-policy#optout.

United Internet

United Internet is based in Germany, it offers an opt-out option on https://www.united-internet-media.de/de/services/optin-optout/ (in the sector 'Cookie-Verwaltung'; German).

TradeLab

TradeLab is based in France, it suggests opt-out options at http://tradelab.com/en/privacy/

(in part 'Should You No Longer Want To See These Personalized Ads').

Security

We employ SSL (Secure Socket Layer) encryption to protect your data when you access our website. The closed lock icon in your browser's status bar indicates that the page is being transmitted securely.

To safeguard your personal data from loss, theft, intentional or accidental manipulation, and unauthorized access by third parties, we have put in place necessary technical and organizational privacy precautions. We regularly update our security measures to keep up with the rapidly changing technology landscape.

Additional information

Do not hesitate to contact us at the email address provided below if you have any questions or concerns regarding our "Privacy Policy."

[email protected]

Socialhub.games is a website that specifically targets users who are 19 years or above and offers Social Games. Users must confirm their age before gaining access to the site.